Night Lab 008

Escalation
Shape

A compact surface for improving how work is escalated — not just whether it is urgent, but what has already been tried, what is blocked, and what kind of intervention is actually needed.

What needs help

Escalation type

Urgency

What was tried

What is needed

What is blocked

Better escalation is better collaboration.

request quality surface

watch

soon

now

escalation load

0 shaped / 0 noisy

requests are mostly shaped

next escalation to clean up

nothing noisy right now

ready requests move faster

needs shaping

ready to send

in motion